Shipping And Returns
Shipping & Delivery
Orders normally ship within one business day of receipt. Exceptions to this schedule may occur on the day following a three-day weekend and during the weeks of the Christmas season. For products shipping from the United States, our fulfillment service operates Monday through Friday, 8:30 a.m. - 5:00 p.m. EST. Please remember that orders are not processed or shipped out on the weekends.
The address is James and James Fulfilment Rhosili Road Brackmills Industrial Estate Northampton NN4 7JE. Well e-mail an order confirmation to you, including a tracking number. For UK product we ship via Royal Mail Tracked 48 hour, sent from our Fulfilment Centre in Northampton. The address is Ben’s Natural Health Returns, James and James Fulfilment Rhosili Road Brackmills Industrial Estate Northampton NN4 7JE For US product we use USPS Priority Mail 6-10 business days service.
Returns & Replacements
We aim to provide the highest levels of quality and service. If we do make a mistake, please let us know and we will do all we can to put things right. If for any reason you decide you no longer wish to continue taking our supplements you may simply return any unopened bottles to our fulfilment warehouse within 30 days of your purchase. Upon receipt of the bottles, we will refund you for any unopened product. Please note, unfortunately, we cannot offer refunds on opened, used or partially used bottles. We are also unable to offer refunds on bottles returned after 30 days from the day of purchase.
Regardless of where your order shipped from, all UK customers can send any unopened bottles or products back to the UK warehouse for a full refund. More details are in the terms and conditions, and if you require any assistance, please contact the customer care team on 0845 423 8877 or via [email protected]